SHIPPING & RETURNS
SHIPPING POLICY
We aim to dispatch orders within 2 working days, after which your order is handed over to our carriers. For our standard UK service, please allow 10 working days for your parcel to be delivered. If you have any questions about your order get in touch with us via 01312100237 or fu@xjnoodles.com.
In most cases once an order has been placed we cannot amend or cancel it so do make sure all of your details are correct before placing your order.
Please note that we are not liable if a parcel goes missing if you have selected a "Safe Place/Space" for your parcel to be left, however we will do our best to help you so get in touch via fu@xjnoodles.com and we'll see what we can do!
The UK Shipping
Standard Shipping
All standard orders within Edinburgh are delivered by our local carriers. This service is free for orders over £25.
For orders outside Edinburgh, standard delivery within the UK is handled by delivery companies (a 3–5 working day service). This service is free for orders over £35.
Express UK Shipping
We offer a Next Working Day (Mon-Friday) service. Please place your order before 12pm so that we have enough time to get your order ready!
RETURN & EXCHANGE POLICY
Food items are non-returnable unless faulty, with proof required. Return shipping costs are not covered by XJ Noodle. To initiate a return, please contact us within 30 days of receipt at fu@xjnoodles.com with your order details and, if applicable, proof of fault. Refunds or exchanges will be processed within 5-7 business days upon receipt of the returned item. Items that have been used or damaged by the customer are not eligible for return.